Manage Subscription

The topics in this guide provide information on Sumo Logic service agreements, as well as instructions on how to efficiently manage your account. 

In this section, we will introduce the following concepts:

📄️ Cloud Flex Credits Accounts

Sumo Logic provides flexible account types within its Cloud Flex Credits packaging for any size organization. A credit is a unit of measure that tracks utilization, whether data ingested (GB), storage, or metrics, throughout a contract period. Credits can be used as needed for your desired purpose. This allows you to manage your account without unnecessary waste.

📄️ Cloud Flex Accounts

Sumo Logic provides flexible account types within its Cloud Flex packaging for any size organization. This page provides information on the Cloud Flex account types from which you can choose, then explains how you can intuitively monitor and manage your account.

📄️ Upgrade a Cloud Flex Credits Account

This page has instructions for upgrading a Sumo Logic Free or Trial account to a monthly or annual Essentials account, and for requesting updates to an existing Essentials account.

📄️ Upgrade Your Cloud Flex Account

This page has information about upgrading a Sumo Logic CloudFlex account. The Cloud Flex plan has the following account types: Free, Trial, Professional, and Enterprise. For information about each account type, see Cloud Flex Accounts.

📄️ Manage Billing Information

The Billing page allows admin users to add or update the credit card information for self-service accounts. These are the accounts that have upgraded from a trial or free account with a credit card (self-service), using the in-product Upgrade feature.

📄️ Create and Manage Orgs

If you are a Sumo Logic Service Provider, see Create and Manage Orgs (Service Providers).

📄️ Create and Manage Orgs (Service Providers)

Availability

📄️ Manage Organizational Settings

Availability

📄️ What to do if Your Account is Locked

If you see the following message when you try to log into Sumo Logic, your account is locked:

📄️ Beta Participation Opt-In

In order to participate in Sumo Logic pre-release programs ("Betas"), you must accept Sumo Logic's beta terms and conditions. This page has instructions on how the Account Owner of your Sumo Logic account can review and accept the Sumo Logic beta participation terms in the Sumo Logic UI. Once you accept the beta participation terms, you can’t undo the action.

📄️ Close or Cancel a Sumo Logic Account

This topic covers how to delete your organization from a Sumo Logic Free or Trial account and permanently close the account. It also provides instructions for cancelling a Sumo Logic licensed account.